FAQs

Where do your products come from?

 

We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are manufactured in the United States, China, India, Pakistan, El Salvador, and Guatemala. 

 

Unless otherwise mentioned, all apparel decoration is done in the United States on blanks from the above countries. We only source merchandise from socially responsible businesses with ethical manufacturing practices.

 

Are purchases tax-deductible?

 

All of the purchase prices of the item goes directly to funding the cost of the merchandise and the shop overhead; therefore, we're not able to provide a tax receipt for any of the purchase.

 

However, we always suggest that you can donate the GemFoundation, which may be tax-deductible in the country where you donate from, by visiting donate.gemfoundation.org.

 

Will my order get to me without any issues?

 

We use USPS (United States Postal Service), FedEx, and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

 

Why don't you accept my currency?

 

Right now, we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, ThePaintingSociety processes all orders in USD at the most current exchange rate.

 

What about shipping and delivery?

 

Our fulfillment partner fulfills orders within one business day (Mon-Fri), a timeline that does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, FedEx, DHL). 

 

Once a package leaves our fulfillment center, there is only so much we can do to provide help. You must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. It would be best if you had your tracking number ready when reaching out to the shipping carrier. After delivery, we will be able to assist you once again if you encounter any issues.